App Portal Logs Reference
App Portal logs activities in several locations. There are log files for activities on the App Portal website, for the App Portal web service, and for the App Portal Windows service. There are also log files created for each App Portal request submitted and for each App Portal user.
App Portal Website and Web Service Activity Log Files
The following log files, which are found in the Logs subdirectory of the App Portal installation directory, record activity related to the App Portal website and web service.
| Log File | Description |
|---|---|
| ActiveDirectory_Error.log | This log file is updated if App Portal encounters any Active Directory-related exceptions such as an LDAP connection failure or if a user is not able to read from Active Directory. |
| ActiveDirectory.jog | Lists details about Active Directory-related information. |
| WorkspaceONEUEM_Error.log | Lists any errors that occur during mobile app deployment on Workspace ONE UEM. |
| WorkspaceONEUEMDeployment.log | Lists Workspace ONE UEM deployment information for Android, iOS, and Windows applications. |
| WorkspaceONEUEMIntegration.log | Lists integration details as well as the connection failure exception. |
| CodeTimer_CreateRequest.log | Lists Information on the execution process, including the amount of time each request took to complete. |
| CollectionClean.log | Tracks the activity of the collection cleaning process. |
| CollectionInsert.log | Handles the collection insert requests. The database is queried for new insert requests, and the service will contact the primary site server via the App Portal Web Service. The corresponding log file on the primary site server is the ESDWebService.log file. |
| DatabaseCalls_Error.log | Lists all of the information related to database connection errors. |
| DataSync.log | Lists all of the information related to user and computer syncing. |
| DataSyncException.log | Lists all of the errors or exceptions that occur during data sync. |
| EmailServices.log | Handles all the email notification processes for App Portal. |
| ESDService.log | Tracks general settings and actions for the App Portal Service. |
| ESDWebService.log | This log file is present only on servers with the App Portal Web Service. It tracks the actual insertion process of a machine into a collection. |
| FNMSIntegration.log | Lists the entire integration detail with FlexNet Manager Suite. |
| Integration.log | Provides all the information on third-party integration with App Portal (FlexNet Manager Platform, Workflow Manager, Microsoft System Center Orchestrator). |
| InventoryUpdate.log | Tracks the updating of inventory data from your deployment system. |
| ITSMSystemStatusCheck.log | Lists the status and the progress on each ITSM ticket in ServiceNow and Remedy; updates the same in App Portal. |
| LicenseReclamation.log | Lists the processing of lease end and license reclamation activities. |
| MobileStatusUpdate.log | Tracks the status of requests processed in Workspace ONE UEM after requests are placed from App Portal; also updates each status back to App Portal. |
| MyApps_Exceptions.log | Lists any exceptions that occur regarding My Apps alert generation, as well as during My Apps processing. It also includes exceptions that occur related to upgrade/retirement campaigns. |
| MyApps_ProcessAlerts.log | This log file contains all the details on My Apps processing, as well as the detail on the processed alerts for entire machine. It also includes details regarding upgrade/retirement campaigns. |
| MyApps\(MachineName).log | Includes details relating to upgrade/retire campaigns such as matching alerts found for a particular machine, number of apps found, and creating alerts. |
| RerunAdvertisement.log | Tracks the task of rerunning advertisements on the client. |
| RunPolicy.log | Tracks the task of running the machine policy on the client. |
| StatusUpdate.log | Tracks the status of requests processed in System Center Configuration Manager after requests are placed from App Portal; also updates each status back to App Portal. |
| WebAPIException.log | Lists any exceptions that occur during a web API run. |
| WebSite.log | Lists general settings and actions for the App Portal website. Startup errors or unhandled exceptions are logged in this file. |
| WebsiteMVC.log | Lists the error logs related to the Browse Catalog and Checkout pages of App Portal. |
Log Snippet
The following is a snippet from an App Portal log file.
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ( 13]LOG]) not found.><time="05:23:11.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Found the job for processing alerts. This job is being retried for 1 times]LOG]) not found.><time="05:23:11.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[The job id for Processing Alerts is 13]LOG]) not found.><time="05:23:11.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Getting computers for Processing Alerts.]LOG]) not found.><time="05:23:11.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Found 47 machines. Processing for Alerts]LOG]) not found.><time="05:23:15.000+240" date="4-18-2017" component="l1" context="" type="1" thread="0" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Processing alerts for PRIMARY-MAB]LOG]) not found.><time="05:23:15.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (PRIMARY-MAB, MachineDomain:SUPPORT]LOG]) not found.><time="05:23:15.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Found 0 applications for machine PRIMARY-MAB]LOG]) not found.><time="05:23:27.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[PROGRESS - Processed alerts for 1 of 47 machines.]LOG]) not found.><time="05:23:27.000+240" date="4-18-2017" component="l1" context="" type="1" thread="0" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Updating the alert processing status for the machine PRIMARY-MAB]LOG]) not found.><time="05:23:27.000+240" date="4-18-2017" component="l1" context="" type="1" thread="1" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File ([LOG[Done processing alerts for My Apps]LOG]) not found.><time="05:24:31.000+240" date="4-18-2017" component="l1" context="" type="1" thread="0" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment">MyApps_ProcessAlerts: This log file contains all the detail on MyApps Process. Also contains the detail on the processed alerts for entire machine .
The following is another snippet from an App Portal log file:
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (//MGS-APP-00000006368 there were multiple catalogs found. Failed to find which catalog to use so defaulting to first (ID 93). Failed to resolve correct associative catalog ]LOG]) not found.><time="01:36:07.000+240" date="4-18-2017" component="LogMyAppException" context="" type="1" thread="2" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (//MGS-APP-00000006368 there were multiple catalogs found. Failed to find which catalog to use so defaulting to first (ID 93). Failed to resolve correct associative catalog ]LOG]) not found.><time="01:37:11.000+240" date="4-18-2017" component="LogMyAppException" context="" type="1" thread="2" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (//MGS-APP-00000006368 there were multiple catalogs found. Failed to find which catalog to use so defaulting to first (ID 93). Failed to resolve correct associative catalog ]LOG]) not found.><time="01:37:15.000+240" date="4-18-2017" component="LogMyAppException" context="" type="1" thread="2" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (//MGS-APP-00000006368 there were multiple catalogs found. Failed to find which catalog to use so defaulting to first (ID 93). Failed to resolve correct associative catalog ]LOG]) not found.><time="01:37:41.000+240" date="4-18-2017" component="LogMyAppException" context="" type="1" thread="2" file="Website">
<p class="cl_Command-Line_Statement" MadCap:conditions="helplibrary.Comment"><Unable to render embedded object: File (//MGS-APP-00000006368 there were multiple catalogs found. Failed to find which catalog to use so defaulting to first (ID 93). Failed to resolve correct associative catalog ]LOG]) not found.><time="01:41:38.000+240" date="4-18-2017" component="LogMyAppException" context="" type="1" thread="2" file="Website">
App Portal Requests Log Files
If enabled, request-level information for each request is recorded in a separate log file. These log files are found in the Logs\RequestLog subdirectory of the App Portal installation directory, and are named using the request number, such as 1.log, 2.log, etc.
To enable request-level logging, open the Settings > Web Site > General tab under Site Management and select the Enable request life cycle logging option.
App Portal Users Log Files
User session data and error messages for each App Portal user and group is recorded in a separate log file. These log files are found in the Logs\UserLog subdirectory of the App Portal installation directory, and are uniquely named with the user or group name.
